Frequently Asked Questions

  • We are based in Hong Kong.

  • Please order your usual American sizing and we will handle the rest. For more information on sizing, you may visit this page.

  • Yes, please do not worry.

  • Not happy with the size? Changed your mind? No problem! We accept returns & exchanges on all orders & items. Simply contact us within 7 days of receiving your order.

  • We ship all of our goods worldwide. Yes, even Nigeria. We use well known international carriers that provide tracking to ensure your order gets to you securely. This tracking number will be sent to you via email when we ship your order out.

  • If you have chosen standard shipping, it will take approx 7-10 days. For express shipping, you can expect it in approx 5-7 days once shipped.

  • Once your order is placed, allow us 2-3 days to pack and ship out your order. Occasionally, orders might get delayed when we experience high volume of orders coming in. We do our best to ship as soon as possible. During delays, orders can take up to 5 days to ship. It will be worth the wait!

  • All packages come with a tracking number. We will email you the tracking number 2-3 days after your package ships. Do not worry as all packages are insured and are guaranteed for.

  • Please refer to this page for shipping cost.

  • Yes! All orders over $500 USD will be entitled to a 10% discount. Simply enter code HYPE500 when checking out to receive the 10% discount.

  • Yes we do. Extra discounts are given for bulk purchases. Please contact us if you are keen.

  • We accept Mastercard and Visa credit and debit cards. You can choose to pay through our secure payment gateway. Our entire website is HTTPS certified.

  • We accept Mastercard and Visa credit and debit cards. You can choose to pay through our secure payment gateway. Our entire website is HTTPS certified.

    As we take fraud and payment security very seriously, all payments will be subject to a security check. We will email you should we require any further information.

  • Some of our international buyers might face issues trying to pay. This is easily settled as soon as you give a quick call to your bank. We do not operate from your country, so they might block the payment from going through. If you still face issues, please contact us.

    Please also note that we will charge your card in IDR (Indonesian Rupiah) currency. Please make sure you have more than enough balance in your card/account.